We’re here to help! Whether you have questions about your order, need assistance with returns, or want more information about our products, the Vickie Menendez Support Team is ready to assist you.
When will my order ship?
Orders are typically processed and shipped within 24–72 business hours (excluding weekends and public holidays). You’ll receive a confirmation email with tracking details once your order has been dispatched.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over $[insert amount]. Express shipping is also available at checkout for an additional fee.
Do you ship internationally?
[Yes / No] – (Update based on your policy)
If yes: We currently ship to a select number of international countries. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and link. If you haven’t received it, please check your spam or promotions folder, or contact us.
What is your return policy?
We accept returns on full-priced items within [insert number] days of delivery. Items must be unused, in their original condition and packaging. Sale items and gift cards are non-refundable.
How do I initiate a return?
To start a return, please contact our support team at support@vickiemenendez.com with your order number and reason for return. We’ll provide further instructions.
Do you offer exchanges?
Yes! If you need a different size or style, reach out to us and we’ll do our best to accommodate, subject to product availability.
Only one discount code can be used per order.
Discount codes must be applied at checkout.
Codes cannot be applied to sale items, shipping fees, or gift cards.
Missed a discount code? Unfortunately, we can’t apply codes retroactively once the order is placed.
Still need help? No problem!
We’re available Monday to Friday, 9 AM – 5 PM (Your Time Zone).
Email: support@vickiemenendez.com
Response time: Within 1–2 business days
Social: You can also DM us via [Instagram/Facebook/etc.] – (update with your actual handles)
Drawing on my 35 years of experience in self-care, wellness, movement, and creating sacred environments, combined with the transformative tools of SOMA Breathwork and MAP Method you can feel and experience the shifts you’ve been quietly waiting for. Where your nervous system finally feels safe to exhale, your body remembers its innate wisdom, and your soul recognizes its time to merge from the sacred pause into the fullness of your true essence.
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